Standard Terms and Conditions

HILTI AUTHORISED DISTRIBUTOR STANDARD CONDITIONS OF AGREEMENT

IMPORT TAX & DUTIES: All import tax and duties have been paid by Bauwerk at the import stage.

DELIVERY TERMS: Pick up or drop-off to any designated site in Bangladesh anytime time within business hours (9.30 am to 6 pm). Packaging & Forwarding (P&F) will be charged to any invoice of value less than BDT 20,000 (excluding VAT). Inside Dhaka the charge will be BDT 300, and outside Dhaka BDT 500.

PAYMENT TERMS: Net payable within the agreed upon credit period, which is counted from the date of invoice. Customer agrees to pay all costs incurred by Bauwerk in collecting any delinquent amounts, including attorney’s fees. Bauwerk may impose fees to process refund transactions. With regards to credit card transactions, Customer agrees to pay any surcharge Bauwerk may assess for processing credit card payments. Surcharges will only be assessed where legally allowed and in accordance with card brand regulations. In the event a refund is processed for all or part of the invoice or payment that was surcharged, the surcharged amount will be refunded in whole or, for partial refunds, on a pro-rata basis.

CREDIT: All orders sold on credit are subject to Bauwerk’s approval.

RETURN POLICY: Products must be in original packaging, and saleable condition to qualify for return. Saleable condition is defined as unused items in original undamaged packaging and unbroken quantities and in as-new condition. All returns are subject to Bauwerk inspection, acceptance and sole discretion, and a BDT 3,000 restocking charge if returned more than 15 days after invoice date. All Combos & Kits to be returned in full (no partial returns will be accepted). Proof of purchase is required for all returned materials.

INELIGIBLE RETURN: Special order products, dated materials (such as chemicals) and discontinued items are not eligible for return or credit. Chemical products due to its nature and any custom or special items which are ordered specially on demand, are non-returnable under any condition. In no event shall any product be returnable or qualify for credit after 15 days from invoice date.

Bauwerk shall in no event be liable for, and Customer hereby agrees to indemnify Bauwerk against, all claims related to special, direct, indirect, incidental, consequential, and any other damages arising out of or related to the sale, use, or inability to use the product, including costs and attorney’s fees, even if caused in whole or in part by the negligence of Bauwerk.

ORDER ACCEPTANCE: Acceptance is limited to the express terms contained herein, and terms are subject to change by Bauwerk without notice. Additional or different terms proposed by Customer are deemed material and are objected to and rejected, but such rejection shall not operate as a rejection of the offer unless it contains variances in the terms of the description, quantity, price or delivery schedule of the goods. Orders are not deemed “accepted” by Bauwerk unless and until it ships the associated items – if a partial shipment occurs, only that part of the order is deemed “accepted”.

PRICES: Prices are those stated on the order, and unless otherwise noted are based on purchasing all items on the order – pricing for individual products may vary for purchases of different quantities or item combinations. Bauwerk does not maintain most favored customer records, makes no representation with respect to same, and rejects any price warranty terms proposed by Customer. Bauwerk’s published net price list is subject to change without notice.

INDEMNIFICATION: Customer hereby agrees to indemnify Bauwerk for any costs, including attorney’s fees, incurred by Bauwerk as a result, in whole or in part, of any violation by Customer of any law, statute or regulation, or of any nationally accepted standard. It shall be Customer’s sole responsibility to comply with all applicable laws, regulations, and codes regarding the handling, use, transportation, or disposal of products upon taking possession of same.

Warranty Terms & Conditions

1. NO COST WEAR AND TEAR WARRANTY: Bauwerk will repair purchased Hilti tools at NO-COST (parts, labor and lubricant inclusive) for up to 2 years* from time of purchase (the invoice date). Accessories including but not limited to pull cord assemblies, detachable power supply cords, detachable chucks and filters for vacuums are not covered in any warranty.

Customers who wants these accessories to be replaced must notify during order entry and the replacement costs of these items shall be at customer’s expense. If the tools are discovered to have missing spare parts during repair or replaced original parts the warranty will be void. These parts will be replaced but will be charged even during no cost period.

Any damages due to abuse or use not in accordance with the tool operating manual, including but not limited to water damage and damage by dropping, or use of third-party spares or attempt to self-repair are not included in no cost warranty coverage.

2. MANUFACTURER’S WARRANTY: All tools are sold with the benefit of and subject to the conditions of the warranty supplied with them, which is available for inspection upon request. The manufacturer’s warranty covers any defect arising out of defective materials or manufacturing faults, excluding but not limited to wear and tear, misuse and force majeure.

3. REPLACEMENT OF PARTS: Only genuine parts will be used during repair. Any spare parts replaced will not be sent back. If the tools are discovered to have missing spare parts during repair, they will be replaced but will be charged even during no cost period.

Customers who want accessories e.g. chuck, dust cap, depth gauge, side handle, to be replaced must notify Bauwerk during order entry and the replacement costs of these items shall be at customer’s expense.

4. QUOTATION HANDLING: Quotations are sent upon request and only to the person registered for receiving quotation during repair order entry. The quotation will be valid for 30 days or 31st Dec of the current year, whichever is earlier, and repair request will be canceled if no reply to the quotation is received after reasonable number of attempts to obtain a response to the quotation.

If Bauwerk is unable to return the repaired tool back to you or obtain a response to the repair quotation after reasonable number of attempts of notification, final notification will be sent that Bauwerk considers your tool abandoned and that, if you do not collect it and pay any outstanding charges within a further 1 month, Bauwerk will have the right to dispose of it in accordance with applicable law.

5. CHANGE IN POLICY: Bauwerk reserves the right to change the terms and conditions without any prior notice to customers.

*WARRANTY EXCEPTIONS: For rotaries and electric dispensers, the no cost period is 1 year. For grinders and TE-1 there are no warranties. Below are the scenarios in which LTS/Warranty will not applicable:

- If the tool is opened or modified by the user or any unauthorized personnel at the site, any warranty coverage will be rendered void. It is essential to avoid making any modifications to the tool as it may lead to unintended consequences and compromise the integrity of the product.

- The warranty will not cover any accidental damage caused to the tool, such as submersion in water, accidental dropping at the site, or damage resulting from a fire incident. We understand that unforeseen accidents can occur, but in such cases, it is beyond the scope of our warranty coverage.

- While we stand by the quality of our tools, the warranty may be invalidated if the tool repeatedly fails due to electrical issues, like rotor burn out resulting from high or low voltage problems. Under normal circumstances, we offer comprehensive warranty support, but repeated occurrences of the same issue may lead us to reconsider the warranty coverage.